Billing & Cut-Off Policy Update

Effective Date: July 1, 2026

Due Date
• All bills are due by the 15th of each month

Late Fee
• On the 16th, a 10% late charge will be applied to unpaid balances

 Delinquent Status
• On the 20th, unpaid accounts will be placed in delinquent status, incur a $60 delinquency fee, and are subject to service lock/disconnection.

Service Restoration
• All balances and fees must be paid in full before service is restored
• Service will be restored by the next business day after payment

Policy Update
• The previous “two-month past due delinquency” rule is no longer in effect