Welcome to the Official Website of Smith's Crossing Rural Water Association Inc.

Our Mission

At Smith's Crossing Rural Water Association Inc., we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.

New Online & Phone Payment System

We are pleased to announce the implementation of Nexbillpay, a secure and convenient electronic payment platform fully integrated with our billing system. This new service provides customers with flexible, 24/7 access to manage and pay their water bills.

With Nexbillpay, customers can:

• View billing and payment history

• Make one-time or recurring Auto-Pay payments

• Pay online, by mobile device, in office, or by phone (24/7)

• Receive email or text payment reminders

• Enroll in paperless billing

• Use Text-to-Pay for fast, easy payments

Payment Processing Fees
Please note that payment processing fees are now the same for online, phone, and in-office card payments:

• $0.01 – $200.00 → $2.50 fee

• Over $200.00 → 2.75% fee

Billing & Cut-Off Policy Update

Effective Date: July 1, 2026

Due Date
• All bills are due by the 15th of each month

Late Fee
• On the 16th, a 10% late charge will be applied to unpaid balances

 Delinquent Status
• On the 20th, unpaid accounts will be placed in delinquent status, incur a $60 delinquency fee, and are subject to service lock/disconnection.

Service Restoration
• All balances and fees must be paid in full before service is restored
• Service will be restored by the next business day after payment

Policy Update
• The previous “two-month past due delinquency” rule is no longer in effect as of July 1, 2026